Complaints
RETURNS
31-day return policy
If you are a consumer, you have 31 days from the date of receiving your order to withdraw from the contract without giving any reason.
To initiate a return, please write to us at:
[EMAIL]
In your message, please provide your order number and state that you wish to make a return.
Returning the product
After reporting the return, please send the product to the following address:
[RETURN ADDRESS]
The product should be in a condition allowing for its further resale. You may try on leggings in a manner similar to trying on a product in a physical store.
The cost of returning the product is borne by the Customer, unless otherwise agreed.
Refund
Upon receiving the returned product, we will refund the payment received no later than within 14 days of receiving information about the withdrawal from the contract. We may withhold the refund until we receive the product or confirmation of its dispatch.
The refund also includes the cost of the cheapest standard delivery method available in the Store.
The refund will be processed using the same payment method used during the purchase, unless we agree otherwise.
Important
The right to withdraw from the contract does not limit the right to file a complaint in the case of a product inconsistent with the contract.
If you have any questions regarding returns, please contact us:
[EMAIL]